If you received a product/content that is defective or damaged or if the physical CD is unsatisfactory, you may be eligible for a refund.
Our Return Policy
Physical CD/DVD/Vinyl - eligible for a refund within 30 days. For instructions, click here.
Downloads - eligible for a refund within 72 hours after your purchase (Please check our article on downloading first!)
Out of an abundance of caution, CD Baby has temporarily ceased all warehouse operations as of March 19, 2020. We can not process returns of physical products until it is safe for our warehouse staff to return.
This also means is that any current orders for CDs and Vinyl that haven't shipped will be placed on hold until we're able to safely resume warehouse operations. If you'd prefer to cancel your order, we completely understand. You can do so by filling out the form here.
You are still welcome to place orders through March 30th. After that date, we will be retiring our store and plan on fulfilling any orders placed on/before March 30th.
Buying physical CDs, vinyl, cassettes, and merch continue to be a fantastic way to support your favorite artists. Once our warehouse staff can safely return we look forward to shipping your orders, and making CD Baby Artist's music available online and at stores around the world. Thank you for your support, and we hope you are staying safe.