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How to return a defective product

If you determined that the product needs to be returned, you can send your return with your sales order number included to:

CD Baby - Returns
13913 NE Airport Way
Portland, OR 97230

Returns can take up to 3 weeks to process after receipt. We will contact you via email when we process your return.

Returns will no longer be accepted after July 1, 2020

COVID 19's impact on CD Baby Orders

Out of an abundance of caution, CD Baby has temporarily ceased all warehouse operations as of March 19, 2020. 

What this means is that any current orders for CDs and Vinyl that haven't shipped will be placed on hold until we're able to safely resume warehouse operations. If you'd prefer to cancel your order, we completely understand. You can do so by filling out the form here. 

On March 30th we retired our music store. If you placed an order before that date we plan on fulfilling any orders placed on/ before March 30th.

We will not be able to receive returns until it is safe for our warehouse staff to return. Thank you for your patience.

 

 

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